This document contains information regarding the processing of personal data by the municipality of Maastricht regarding reports under the Good Landlordship Act.

Purpose

As of July 1, 2023, the Good Landlordship Act (GLA) came into effect. This law provides municipalities with more tools to protect tenants against undesirable rental practices. To this end, the municipality has also established a reporting point. You can now report undesirable rental practices directly to us. This may include cases of discrimination, intimidation, unreasonable service charges, or an excessive deposit.

You can submit your report to the reporting point for undesirable rental practices of the municipality of Maastricht, which is available on the municipality’s website.

Legal Basis

Under Article 6(1)(c) of the GDPR  

Article 4 of the Good Landlordship Act  

Article 2 of the Good Landlordship Decree  

Categories of Personal Data

When making a report, you can choose to do so anonymously or not. If you choose to submit an anonymous report, we will not process any personal data attached to this claim. If you choose not to report anonymously, we will ask you for:

• Name  

• Address  

Additionally, you may op to provide your contact details, such as your email address and/or phone number. We will only use this information for processing your report, requesting additional information regarding your report, and/or providing feedback on your report.

When making a report, we also ask for the details of the landlord or rental agent you are reporting. In that case, we will process the following personal data:

- Name of the landlord or rental agent (this could be the name of an individual or a business name, in which case it may not qualify as personal data)  

If your report concerns a specific address, we will process the following information:

- The address to which the report relates  

Retention Periods

Your personal data will be retained for as long as your report is under review.

If we refer you to another organization or do not proceed with enforcement based on your report, the personal data from the report will be kept for one year. After this period, the data will be destroyed. If we need the data to build a file related to the landlord or property concerned, the personal data will be retained for four years. Afterwards, all personal data will be destroyed. This applies to both your personal data and that of the landlord, rental agent, or property related to your report.

If your report is found to be incorrect or unfounded, all personal data from the report will be destroyed after one year. This applies to both your personal data and that of the landlord, rental agent, or property related to your report.

When an enforcement case is established, the relevant retention periods for enforcement cases apply. This means that the personal data from your report will be retained in accordance with the retention periods for enforcement files.

Rights

The GDPR provides you with several rights, including the right to access your personal data, correct personal data, and object to the processing of personal data.