1. Submitting a Report

The Good Landlordship Reporting Center is for tenants experiencing issues with their rental property or landlord. You can file a report for free and anonymously*. You will receive a response within 72 hours. Sometimes, you’ll receive immediate advice, or we may ask additional questions to clarify your report.

*If you report anonymously, the Reporting Center cannot conduct further investigations due to insufficient information.

2. Investigation

Using the information you provide, the Reporting Center investigates whether the landlord or rental agent is complying with the rules of the Good Landlordship Act. The investigation may take a few weeks, depending on the amount of information available. Afterward, you will receive the results and advice on further steps you can take.

If the investigation shows no violation but identifies other issues (e.g., excessive rent or poor maintenance), you’ll be informed of the appropriate organization to contact for these concerns.

3. Enforcement

If the report is confirmed, the Reporting Center forwards the information to the Municipality (Enforcement and Oversight Department). The municipality can then take further action, such as:  

• Issuing a warning to the landlord

• Imposing a fine

• Revoking the landlord's rental permit

The municipality's action depends on the severity of the violation and the number of reports received. You will be kept informed of developments.

4. Referral

If no violation of the Good Landlordship Act is found but you have another issue, the Reporting Center will assist you with a referral. This may include:  

• Poor housing conditions

• Other complaints

The Reporting Center collaborates with organizations such as Huurteam Zuid-Limburg, the Legal Aid Desk, and social lawyers. If you agree, we can share your information with these organizations to speed up assistance. 

What we don't do.

The Reporting Center does not process complaints about:  

• Poor housing maintenance

• Neighbor disputes

• Issues with public spaces or order

• Scams, such as online fraud

However, we will refer you to the appropriate organization that can assist you further.